Hacking the brain of the veterinarian.

Dr. Jane Smith owns a large companion animal practice in Nirvana Corners, USA. She’s a high producer. She’s beloved by clients. Staff members call her brilliant. She is also called her “Dr. Jekyll and Mr. Hyde” behind her back. They say she’s dismissive. She throws frequent tantrums. She’ll cut you to the bone with insensitive comments. Turnover in her clinic is high. New hires are cautioned by those who stay to be careful. The psychology of change in veterinary profession ,continue